Our refund and returns policy lasts 14 days. If 14 days have passed since you received your order, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging alternatively packaged in a similar and secure way.
If your product/products appears to be broken or damaged in any way upon arrival and you wish to make a complaint, contact us as soon as possible with details, pictures and any additional helpful information.
Please note that colors, shades and textures might appear different in photos than in real life. Our artwork is professionally photographed and we try to show our artwork as true to the originals as possible, but depending on what contrast, color settings and brightness you may have on your screen the photographs can vary from the original painting. If you wish to see more photos/videos of a particular painting before a purchase do not hesitate to contact us at art@mariakrull.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping cost, packaging and all potential custom duties are the responsibility of the buyer to pay.
Contact us at art@mariakrull.com for questions related to refunds and returns.